Reference

What Your Account Agrees To

One document sets out your whole relationship with 20bajee: how you open the account, what you can do in the lobby, and where your taka goes when you deposit through bKash, Nagad or Rocket.

Clear fee wordingWallet rules for bKash, Nagad, RocketChange dates at the top of the pageAccess depends on local law
20bajee What Your Account Agrees To
CONTACT PATHS

Where to Ask About a Clause

Terms questions get answered by people, not by a form letter. Support sits in three places depending on what you need: chat inside your account for a quick read on a clause, email when you want the answer in writing, and the cashier desk for anything touching a bKash, Nagad or Rocket transfer. Have your account email and transaction ID ready — it halves the back-and-forth.

Chat from your dashboard Open your account dashboard and tap the chat icon. Chat is the quickest route for a clause question, and the agent can see your account status without you repeating it.
Written questions by email If you want an answer in writing, useful when a term affects a withdrawal, send it from the email address registered on the account so we can match it to your profile.
Wallet help at the cashier Payment questions sit with the cashier team. Tell them the bKash, Nagad or Rocket transaction ID and the number you sent to, and they can trace the deposit against your account record.
DATA AND SECURITY

How We Handle Your Details

We keep the paperwork around your account tight because the wallet depends on it. Registration details, wallet history and verification records are stored so a deposit can be traced and a withdrawal checked. Cookies do the small jobs — keeping you signed in, remembering your language choice. You can ask what we hold, correct a detail, or have the account closed by writing from the registered email address.

Account security basics

Your password and the one-time code are the only keys to the wallet. We never ask for either in chat or over the phone, and no agent will request a transfer to a personal number.

What we keep and why

We hold your registration details, wallet history and verification records so deposits and withdrawals can be traced. That record is what lets support answer a dispute with facts instead of guesses.

Cookies and session data

The site sets cookies to keep you signed in and remember your language choice. Clearing them signs you out; nothing in your wallet balance depends on them staying in place.

Retention and changes

Records stay while the account is open and for the period the law requires afterwards. To correct a detail, or to ask what we hold, write from the registered email.

Questions About the Terms

The clauses people ask about most are the ones that touch money and access, so we have answered them here in the same wording you will find in the document. If your situation is not covered, support can point you to the exact clause instead of paraphrasing it.

Yes. Ticking the acceptance box while creating the account is the whole step. The version live on that day is the one attached to your account record, so keep the date.

Message cashier support straight away with the transaction ID. We can trace a deposit made to a number we issued. Taka sent to a stranger's wallet is chased through bKash, not through us.

Write from the registered email address and we will close it. Any cleared balance goes back to your bKash, Nagad or Rocket wallet after verification, and unsettled rounds finish first.

The effective date at the top of this page moves whenever wording changes, and your dashboard shows a short message. Using the wallet after that date means you accept the new version.

They are. A hand at Live Baccarat Bonanza or a round of Aviator runs under this account agreement, with the provider's table rules sitting alongside ours rather than replacing them.

Local law decides. Access depends on your country and eligible region, and on being old enough there to hold an account. Where either test fails, no account is opened.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.