Reference

What Our Privacy Policy Covers

We keep one short policy and it covers every screen you use: sign-in, wallet funding, and the tables you open afterwards.

Account detailsWallet referencesCookie choicesDeletion requestsLogin records
20bajee What Our Privacy Policy Covers
HOW WE HANDLE IT

Cookies, Retention And Access Logs

Three things decide how safe your account record stays: what the browser is allowed to store, how long we keep a closed account's history, and who inside the team can open a log. We treat them as one process, not three. Cookies that keep you signed in are handled separately from measurement cookies, and you can refuse the second group without losing the lobby. A closed account keeps its payment references for the period a claim can still be raised, then the rest is cleared.

Cookies

Sign-in cookies keep your session alive; measurement cookies count page loads. Refuse the second group in the banner and games still load normally on mobile data.

Wallet references

Each bKash, Nagad or Rocket deposit keeps its transaction reference, so a mismatch can be traced back to the exact transfer and corrected on your balance.

Retention

Open accounts keep round history, including cricket bets placed on BPL matches, so a disputed settlement can be checked. After closure we hold payment references, then delete the rest.

Access and change

You can ask what we hold, correct a wrong mobile number, or request deletion. Send it through the account panel and we confirm once the change is made.

DATA REQUESTS

How To Reach Our Team

Data questions are answered by the same support desk that handles wallet problems, so you are not pushed between departments. Write from the email tied to your account and include the wallet number or transaction ID involved — that one detail lets us find your record without asking you for a password. We reply in English and will walk you through a request step by step if the account screen is new to you.

Live chat Open the chat box on any page after sign-in and ask for the data team. On mobile the thread stays in the same window, so it survives a page change.
Email Send from your registered address with your account number in the subject line. Attach nothing unless we ask — we will not request your wallet PIN.
Account panel Profile settings let you download the details we hold and raise a change or deletion request from the same panel, and it hands you a reference number on submit.

Privacy Questions We Get Asked

The questions below are the ones that land in our support inbox, answered the way we say them on chat rather than in legal phrasing. If yours is not here, message us with your account number and we will point you to the exact clause on this page.

Your name, mobile number, date of birth for age checks, and the reference for each wallet transfer. Game rounds and login records sit alongside those so a dispute can be settled later.

No. A PIN is entered inside your wallet app and never reaches us. Our cashier shows an account number or asks for a transaction ID, and that is all a deposit step needs.

Yes. Raise it from the account panel or by email. We clear profile details and marketing records, though payment references stay for the period a dispute or a lawful request remains possible.

Support staff see the profile and wallet history needed to answer you. Access to full logs is limited, and every opening of a record is written to an audit trail we can check.

Only the reference needed to match a transfer. A bKash, Nagad or Rocket payment cannot clear without that handshake, and the partner sees a transaction rather than your game history.

We update this page when the rule or the process changes and date the new wording on it. A change that affects what we collect reaches you by email before it takes effect.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.